Refund policy

At Big Bud Press we try to make sure every customer is happy! If you've changed your mind about your order or you're unhappy for any reason we happily take returns and exchanges! Should you have a problem with your order, please contact us at contact@bigbudpress.com to initiate the process.

Returns and exchanges are accepted within 14 days of delivery. Please contact us within 14 days of delivery if you would like to return or exchange any of the items in your order. You must contact us before shipping your order back! 

Delivery date is determined by the date your tracking information says it was delivered.

All in-store purchases must be returned/exchanged in-store. We are unable to accommodate long-distance returns and exchanges for purchases made in-store.

YOUR ORDER OF $500* OR MORE WILL BE SUBJECT TO RESTOCKING AND/OR CLEANING FEES UPON RETURN! PLEASE READ HERE FOR "CLEANING AND RESTOCKING FEES" FOR MORE INFORMATION!

We do not refund shipping on orders and you are responsible for the return postage. If exchanging, we cover shipping back to you. Once you return or exchange any item from any order, the whole order is considered final sale and no further exchanges or returns may be made on remaining items (if there are any). Returns and exchanges must be postmarked within 14 day window of delivery. If order is shipped back to us outside of 14 day window, order is subject to return rejection and may be mailed back to you.

We highly recommend getting tracking on your return! Human beings deliver mail and human beings often make mistakes! We only guarantee refunds or exchanges on missing return packages that have tracking information provided. Even if we can't find the package you sent us or the package you sent us was misdelivered by a postal worker and marked as "delivered" to our address-- we will honor your return/exchange ONLY if you have tracking.

Please include a note in your shipment with your request.

Exchanged items can only be exchanged once.

Once you exchange or return an item from any order, the whole order is considered final sale and no further exchanges may be made on remaining items (if there are any).

Exchange items need to be of equal or lesser value than the items being exchanged.

Please see the "Discount & Coupons" section of our help page for more information on exchanges for orders placed with a discount of 25% of more.

You cannot request unreleased items for exchange on your order. If a product is not available in our store at the time of your exchange request, you cannot request it for exchange. For example-- if an item is launching on December 15, you cannot request it as part of your exchange credit on an order you mail back to us December 8. Our launches are all first come first serve and we cannot hold product in this way for customers. 

International orders can be returned only (no exchanges) and must be within 7 days of when order is marked as delivered! You are responsible for shipping your return back to us. All of our other other return policies apply to international orders as well (re: cleaning fees, restocking fees, worn items, etc)

We do not offer returns on goods that are worn (for more than just the purpose of trying on), washed/dry cleaned, or violate any of the information in the Cleaning and Restocking Fees section.