For questions and information you can reach us at firstname.lastname@example.org.
If you have any questions or concerns please feel free to contact us at email@example.com! You should receive a response within 1-5 business days. We are a small business so please be patient with us! When emailing us, please remember that a human being (with no control over the posted guidelines) is helping you out! We'd like to remind you of the saying "you catch more flies with honey than vinegar"-- yelling at us, insulting us, or being an overall meanie won't change the clearly posted guidelines on this page. If we feel you are being overly hostile, insulting, or just plain being a bully, we will refuse to help you any longer. Them's the rules!
Returns and Exchanges
At Big Bud Press we try to make sure every customer is happy! Should you have a problem with your order, please contact us at firstname.lastname@example.org within 30 days of order placement (45 days for international orders) and we'll do what we can to make it right! If you changed your mind about your order we're more than happy to refund the cost of the item; however, we do not refund shipping and you are responsible for the return postage. Orders are considered final sale once an exchange has been made. You may only exchange an item one time. If you purchased a preordered item, you have 14 days upon delivery to notify us of a desired exchange. Preordered items are not eligible for return and may only be exchanged.
The small print:
Your item(s) must be in salable condition upon return to be eligible for a refund. Your items must be free of pet hair and debris. Should your items arrive in unsalable condition we will either return the product to you, making your purchase final sale or we will refund you less 20% for cleaning fees and inconveniences. Your shipped return order must be postmarked within 30-days of purchase (45 days if international) regardless of when you contacted us to initiate the return. If you return an item without notifying us first or after the designated return dates you are not eligible for a refund. If you return an order or item that is not eligible for return or exchange (i.e. sale item or order that's past the designated return date) you are responsible for your return shipping. Preordered items are not eligible for return and may be exchanged only.
Sale and discounted items are not eligible for return or exchange. If you have questions about an item before you place an order, please feel free to email us with any questions and we'll be more than happy to answer!
All domestic orders are shipped via USPS first class shipping and have a tracking number. Orders are shipped out within 1-5 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location within the United States. Please double check your shipping address when you receive your order confirmation as we are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
We are not responsible for packages that have been mis-delivered, or lost in the care of USPS. However, we will do what we can to help you locate your package! We highly recommend that you choose priority shipping when checking out to be sure that you have insurance on your order in the event that USPS makes a mistake and you don't receive your package!
If your package seems to be missing or has been marked as "delivered" but you don't have it:
Often times packages are marked as delivered because your postman either forgot or didn't have time to deliver it that day and it will be delivered within the next day or so. Other common issues are that your package is being returned to sender, or is just waiting for pickup at your local post office! Usually a delivery attempt was made but they were not able to leave the package! Be sure to ask neighbors if they received your package by mistake! These problems are issues with the USPS and we will do all we can to help, but we have access to only the same information you have unfortunately! Thank you so much!
INTERNATIONAL ORDERS ARE SHIPPED AT THE RISK OF THE SHOPPER. All international orders are shipped via USPS and are handed off to your local post office. Most tracking information stops updating once it leaves the USA or is marked as 'delivered' when it enters the destination country. It can take up to 1-6 weeks to receive your order!
Tracking information sent in shipment notification emails may take up to 24-48 hours to update with its current location. If your shipment info hasn't been updated within 48 hours of receiving your tracking number please feel free to contact us at email@example.com.
Discounts and Coupons
We offer several coupons and sales throughout the year! Discounts and coupon codes will only be honored while the code is valid. If you placed an order before a coupon code was announced or after a coupon code expired, you are not eligible for the discount.
If you'd like to carry our goods in your store, please contact us at firstname.lastname@example.org! Please provide as much information about your store as possible!
Please contact us at email@example.com for any press questions/inquiries.