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Customer Service


For questions and information you can reach us at contact@bigbudpress.com.



Domestic Shipping
All domestic orders are shipped via USPS first class shipping and have a tracking number. Orders are shipped out within 1-5 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location within the United States. 

We are not responsible for packages that have been mis-delivered, or lost in the care of USPS. We highly recommend that you choose priority shipping when checking out to be sure that you have insurance on your order in the event that USPS makes a mistake and you don't receive your package! 


If your package seems to be missing or has been marked as "delivered" but you don't have it:
Before you email us about your package please contact USPS or your local post office and open a missing package case! Often times the package is missing or marked as delivered because it is being delivered the next day, being returned to sender, or is just waiting for pickup at your local post office! Usually a delivery attempt was made but they were not able to leave the package!  Be sure to ask neighbors if they received your package by mistake! These problems are issues with the USPS and need to be taken up with them first before contacting us, as we have all the same information you have! Thank you so much!

International Shipping
INTERNATIONAL ORDERS ARE SHIPPED AT THE RISK OF THE SHOPPER.
 All international orders are shipped via USPS and are handed off to your local post office. Most tracking information stops updating once it leaves the USA. It can take up to 1-6 weeks to receive your order! 

Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. 

Customs and import duties may be applied to orders when your shipment reaches its destination-- Big Bud Press is not responsible for these fees. 

Tracking Information
Tracking information sent in shipment notification emails may take up to 24-48 hours to update with its current location. If your shipment info hasn't been updated within 48 hours of receiving your tracking number please feel free to contact us at contact@bigbudpress.com.

Returns and Exchanges
At Big Bud Press we try to make sure every customer is happy. Should you have a problem with your order, please contact us at contact@bigbudpress.com within 30 days of receipt (45 days for international orders) and we'll do what we can to make it right! If you changed your mind about your order we're more than happy to refund the cost of the item; however, we do not refund shipping and you are responsible for the return postage. The item(s) must be in salable condition upon its return to be eligible for a refund.

Sale and discounted items are not eligible for return or exchange. If you have questions about an item before you place an order, please feel free to email us with any questions and we'll be more than happy to answer!

Wholesale Orders
If you'd like to carry our goods in your store, please contact us at philip@bigbudpress.com! Please provide as much information about your store as possible!

Press Inquiries 
Please contact us at lacey@bigbudpress.com for any press questions/inquiries.