Free logo pin with every order over $25

Customer Service


For questions and information you can reach us at contact@bigbudpress.com.


IF YOUR PACKAGE HAS GONE MISSING OR IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT:
Before you email us about your package the first thing you need to do is contact USPS or your local post office and open a missing package case! Often times the package is missing or marked as delivered because it is being returned to sender! Usually a delivery attempt was made but they were not able to leave the package!  Be sure to ask neighbors if they received your package by mistake! These problems are issues with the USPS and need to be taken up with them first before contacting us, as this will be exactly what we tell you to do before we can help you further! Thank you so much!



Domestic Shipping
All domestic orders are shipped via USPS first class shipping and have a tracking number. Orders are shipped out within 1-5 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location within the United States. 

We are not responsible for packages that have been mis-delivered, or lost in the care of USPS. We highly recommend that you choose priority shipping when checking out to be sure that you have insurance on your order in the event that USPS makes a mistake and you don't receive your package! 

International Shipping
We ship all over the world! All international orders are shipped via USPS first class shipping. Orders are shipped out within 1-5 business days of when the order was placed. 

Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. 

Customs and import duties may be applied to orders when your shipment reaches its destination-- Big Bud Press is not responsible for these fees. 

Tracking Information
Tracking information sent in shipment notification emails may take up to 24-48 hours to update with its current location. If your shipment info hasn't been updated within 48 hours of receiving your tracking number please feel free to contact us at contact@bigbudpress.com.

Returns and Exchanges
At Big Bud Press we try to make sure every customer is happy. Should you have a problem with your order, please contact us at contact@bigbudpress.com within 30 days of receipt (45 days for international orders) and we'll do what we can to make it right! If you changed your mind about your order we're more than happy to refund the cost of the item; however, we do not refund shipping and you are responsible for the return postage. The item(s) must be in salable condition upon its return to be eligible for a refund.

Sale and discounted items are not eligible for return or exchange. If you have questions about an item before you place an order, please feel free to email us with any questions and we'll be more than happy to answer!

Wholesale Orders
If you'd like to carry our goods in your store, please contact us at lacey@bigbudpress.com! Please provide as much information about your store as possible!

Press Inquiries 
Please contact us at lacey@bigbudpress.com for any press questions/inquiries.